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How do I contact www.centraldereservas.com?

• By phone: 0034 974 500 239 Monday to Friday 9 a.m. - 9 p.m.
• Through our homepage: in the section “Contact us” you will find answers to many of the most frequent asked questions, and furthermore you can send us your personal query by e-mail.
• Outside costumer service business hours and on holidays we offer a 24 hour emergency service. You can inform us about your problem by phone or through our home page, and we will contact you as soon as possible.

Behind www.centradereservas.com we are a professional and serviceminded team that aims to give you a personalized service, through our web page, as well as by phone.

What are the services and advantages that centraldereservas.com offers?

• We offer online information and reservations in places throughout the entire world. We work with agents, tour operators, hotel chains, independent hotels…, to always offer you the best price and service.
• We finance the reservations: We don’t charge you for your reservation until 10 days before the free cancellation closing date. We are the only company that offers this service in Europe.
• We perform this service via our travel agency Different Travel S.L.
• Customer service: Mon – Fri, 9 am – 9 pm. Tel no: +34 974 500 239
• 24 Hr emergency service every day of the year.
• The hotel prices are total prices with tax included.
• We make no charge if you cancel the reservation. Both cancellations and modifications can be done online.
• We offer a European car hire service with very competitive prices.

What is the guarantee of my reservation?

The reservations carried out via centraldereservas.com will always be confirmed and guaranteed, even if you arrive later than 6 pm. If you are going to arrive very late at the hotel (later than 10 pm), please call the hotel to let them know.

Are my reservations carried out in a secure manner?

• When you make your reservation you will be able to check in the address bar that it is an https page, which means that it is being performed with a safe server.
• The safety of the information is guaranteed by Geotrust.

Why is it cheaper to make a reservation with centraldereservas.com rather than directly with the hotel?

The prices we offer our customers are negotiated by agents and tour operators with the hotels. Our system searches dozens of operators and deals directly with hotels to find the best price available.

Do I have to pay anything at the hotel?

When you arrive at the hotel, you will have to hand over the reservation voucher that we have sent you by e-mail or fax. The services that you have contracted with centraldereservas.com (type and number of rooms, number of adults and children, dietary requirements, etc.) are shown on the voucher. You will not have to pay the hotel for any of the services indicated on the voucher, unless stated otherwise on the voucher (e.g., if in the comments section of your voucher appears: “only children’s accommodation is free, the rest of the services will be paid directly”, this signifies that if your children have breakfast and/or any other meal, you will have to pay the hotel directly, since this service is not covered by the reservation with centraldereservas.com.

We remind our customers that they will have to pay the hotel directly for any use of the minibar and other extra hotel services (e.g., parking or garage service, cot service, pet admissions, minibar, etc).

Why may the price and availability of a hotel on the web page www.centraldereservas.com vary?

The price and availability of the hotels that work with centraldereservas.com will be updated in real time, i.e. both the availability and price of the hotel may vary from one moment to the next. That’s why we recommend you make a reservation as soon as you see a hotel that interests you. If you reserve it a few hours later or the next day, the hotel may not be available or the price may have changed.

What do I do if I can’t print the reservation voucher or if, for some reason, I don’t bring it to the hotel?

Showing your reservation voucher at Reception is a necessary step. If for any reason you cannot do it, contact us by phone or e-mail so that we can send it directly to the hotel.

In any case, don’t forget to write down your booking number and present this along with identification at the hotel.

What do I do if I need to make an urgent change (modification, cancellation, etc.) outside of the normal working hours of centraldereservas.com?

In centraldereservas.com we strive to give the best service to our customers, so we have set up a 24 hr emergency system. You can inform us of your situation both by telephone and via our web page, and we will contact you as soon as possible.

We would like to remind our customers that requesting an urgent modification or cancellation, does not mean that these can be carried out without fees, but you may rest assure that we will do all we can, and a little bit more, to try to fulfill your request.